Warranty policy
OCECO BLDC Ceiling Fan – Warranty Guidelines
Manufacturer Warranty
At OCECO ENERGY PVT. LTD., we care for our customers and strive to deliver the best products. If you face any issues with your fan, please follow the process below or contact us at +91 70165 15124 during working hours.
Warranty Period
The warranty period starts from the date of purchase.
Motor Warranty: 2 or 3 years (depending on the model)
Other Components and Accessories: 1 year
| Sr No | Model | Warranty Period |
|---|---|---|
| 1 | Fansio Smart with LED | 3 Years |
| 2 | Fansio Smart Without LED | 3 Years |
| 3 | Fansio Light | 3 Years |
| 4 | Fansio | 3 Years |
| 5 | Helico | 3 Years |
| 6 | Magnico | 3 Years |
| 7 | Hexo | 3 Years |
| 8 | Xpressio | 3 Years |
| 9 | Classic | 3 Years |
| 10 | Smart A1 | 2 Years |
| 11 | Smart R1 | 2 Years |
| 12 | Remote | 6 months |
| 13 | Cluto | 2 Years |
| 14 | Invansio | 3 Years |
Warranty Registration
Please register your warranty within 3 months of purchase at: https://0z7qrj-uk.myshopify.com/pages/warranty-registration
What Is Covered Under Warranty
The fan motor, drive, and its internal components for any manufacturing defects. Warranty applies only to new units.
Note: The cost of removing or reinstalling the product is borne by the customer.
How to Claim Warranty
If you find any defect within the warranty period:
- Register your complaint by emailing sales@oceco.in or calling +91 83207 69986.
- Provide your original invoice and fan motor serial number.
- Once we receive your complaint, we will arrange for repair or replacement. Replacement units will be sent via courier; delivery time depends on courier service.
Transportation / Courier Charges
All transportation or courier charges are borne by OCECO ENERGY PVT. LTD. within the warranty period.
Warranty Exclusions
- Any modification to the original product.
- Damage due to extreme heat, high humidity, or water exposure.
- Improper installation, accidents, misuse, or natural disasters.
- Physical damage to the product.
- Damage caused by abnormal voltage or lightning strikes.
- Changes in finish such as rusting, pitting, corrosion, tarnishing, or peeling.
- Accessories or peripherals (down rod, canopy, hook assembly kit, fan blades).
- Consumable or wearable parts (e.g., batteries, plastic parts).
- For online orders, transit damages (blade bend, color issues, ornamental defects) are covered only up to 20 days from the shipment date.